• How can I order a product from saillakers.com.tr?

    You can place an order from our web site www.saillakers.com.tr, or by calling our customer services from +90 212 549 3872. Moreover, you can also place an order through our Whatsapp Call Center at +90 554 587 64 21.

    You can add the product you wish to purchase to your cart by clicking "ADD TO CART," or you can quickly finalize your purchase by clicking "BUY NOW."

    You can view your product details in the following page, and reach the next step by clicking "COMPLETE CHECK-OUT."

    In the following screen, you can get to the next step by filling your membership information, if you are a member of saillakers.com.tr. However, if you wish to complete your purchase without becoming a member, you can get to the next step by clicking "CONTINUE WITHOUT MEMBERSHIP." Additionally, you can quickly create a simple membership by clicking "CONNECT USING FACEBOOK" or "CONNECT USING GOOGLE PLUS" buttons and can become a member without entering any information.

    Fill the delivery address in the next page, and click "SAVE," then select one of the shipping alternatives presented by the system and click "Continue" to get to the next step.

    Finally, select a payment method ("Payment at the door," "Credit Card," "Wire Transfer," etc.) and click the "Complete Check-Out" button to complete your purchase.

  • Can I add/remove products in my order, or modify my order?

    You can enter a new product request or modify your order before your invoice is issued. You just have to relay your request to our customer services call center at +90 212 549 3872.

  • How can I get information about the status of my order?

    After logging in using the LOG IN link on the upper right hand corner of our site, click the "MY ACCOUNT" tab. In the next window, click "MY ORDERS," then you can track your shipment online by clicking the "WHERE IS MY CARGO" button.

    Additionally, the shipment tracking information will be relayed to the e-mail address and contact information you provided during registration.

  • My cargo is not right. What should I do?

    You can replace and return the wrong shipments through our contracted shipment companies free of charge.

    Domestic Returns: You can replace or return the product within 15 days from the day you received the shipment.

    Our return adress; İ.OS.B Aymakoop San. Sit. A3 BLOK. Kat : 3 No 301 Başakşehir/İstanbul

    Your process will begin after the returned products are delivered to our company, however, in order to ensure tracking the product, you will have to filll out the return form on the site, or send an informative mail concerning your retuırn to eticaret@saillakers.com.tr. Your money will be returned to you using your payment method within 14 days after your operation is approved.

    International Returns: Our customers who wish to return their products internationally will first have to contact us with a pre-request, through an informative mail to eticaret@saillakers.com.tr, or to our WhatsApp support line at +90 554 587 6421, detailing the matter with visuals. In case the return request is approved, our customers can return their products using the official mail service of their country, bearing the expenses.

  • Do I have to become a member to place an order?

    You do not have to become a member to place an order, however we suggest that you complete your purchase with a membership in order to be able to access details of your order, and to track the shipment. Moreover, we also recommend that you become a member to be informed about promotions, sales and opportunities.

    Domestic Returns: You can replace or return the product within 15 days from the day you received the shipment.

    ("Payment at the door," "Credit Card," "Wire Transfer," etc.) and click the "Complete Check-Out" button to complete your purchase.

  • How can I track the orders I placed without a membership?

    The system creates an automatical membership for our customers who use the option of placing an order without a membership. To log in to your membership, you can have your password e-mailed to your account by clicking "I forgot my password," and use the renewal request to log in to the system.

    Moreover, you will be informed about the shipment processes through the e-mail address or SMS contact information that you provided.

    Additionally, you can call our customer services call center at +90 212 549 3872, write to our WhatsApp support line at +90 544 587 6421, or through Aras Kargo call center with your shipment tracking number.

  • What is "My Cart"? How do I use it?

    "My Cart," is a screen that you can access from the upper right hand corner of our home page, and that you will frequently use while shopping. You can perform the following in this screen:

    You can add the products you like while browsing the product pages to your cart using the "Add to Cart" button near the products.

    You can specify the amount of products you want to purchase.

    If there is any product you don't want to purchase in your cart, you can click the "X" button on the right hand side of the relevant product and remove it from your cart.

    You can monitor the VAT included and excluded prices of your cart in the cart page.

  • How long can I keep the products in my cart?

    The products in your cart are saved untile you complete your purchase, or your cart is reset after you "log out" from our web site.

  • Can you gift wrap my order?

    For the moment, we cannot provide gift wrapping service, however we are working on the subject based on our customers' requests. You will be able to present your gifts to your loved ones in gift wraps in a short while.

  • How do we understand whether gift checks are used?

    You can use your gift checks using the gift check button on the ower right hand corner in your cart page. You can confirm the usage from the "Gift Check Discount" tab at the lower right side. Additionally, you can also compare the prices before and after the use of the gift check.

  • Can I use my gift checks in every purchase?

    You can use your gift checks for anything within the period of time that the check is valid.

  • My order is paid for, but I don't think that the order is created. What should I do?

    If you think that the payment for your order is made, but the order is not showing up in your account, we kindly request that you send the payment receipt to eticaret@saillakers.com.tr, you can also query the status of your order and the payment record from +90 212 549 3872.

  • The price of the product was decreased after I placed an order. What can I do?

    The fact that the price is decreased or increased after you placed your order doesn't affect the price. Please note that as Ali Göl Shoes, we reserve the right to modify prices.

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