• I want to return my product. What's the return procedure?

    Ürünümü Nasıl İade Ederim ?

    Domestic Return Procedures. after creating your return request online using our system (you have to send a mail to iade@saillakers.com.tr for non-membership purchases), you can return the product along with its box and invoice, using our contracted shipment company free of charge.

    Your money will be returned after the product you return reaches our address.

    Contracted Shipment Company: Aras Kargo

    Return Address: İ.OS.B Aymakoop San. Sit. A3 Blok K : 3 No : 301 Başakşehir/İkitelli/İstanbul

    Return Terms; The product you purchased has to be unused, its label intact, and be in a resalable condition. You can return such products within 14 days from the date of purchase.

  • Can I replace a product?

    You can ship the product to our party within 14 days to request a replacement. You have to send the product using our contracted shipment company, and include a note stating the product you want us to send.

  • Until when I can return my product?

    You can return your product within 14 days from the purchase date using our contracted shipment companies.

  • When are the returns not accepted?

    The products that are used in any manner and that cannot be sold are not accepted for return.

    Moreover, no return procedures are applied for products without invoices.

  • I want to return a product, will I pay shipment fee?

    You can send your domestic returns using our contracted shipment company (Aras Kargo) free of charge.

    In case our international customers request returns, they can initiate the process, provided that they pay for the shipment.

  • I want to cancel my order. What can I do?

    You can cancel your order. You can contact Customer Services at +90 212 549 3872 or send an e-mail to eticaret@sailakers.com..tr along with your order number and explain the situation.

    Moreover, your orders that are not yet shipped can be canceled using the "CANCEL MY ORDER" button in your order details.

    Ürünümü Nasıl İade Ederim ?.

  • I paid at the door upon delivery. When will I receive the return fee?

    Your money will be returned within 7 days after your banking information reaches us in a correct and complete form.

  • When will I receive the return fee in my credit card account?

    In case your return is approved, it will be reflected in your account within 7 days.

  • Can I place another order for the products I canceled?

    If the products you wish to order are not in our inventory, you can order again.

  • I want to return a product, will I pay shipment fee?

    You can send your domestic returns using our contracted shipment company (Aras Kargo) free of charge.

    In case our international customers request returns, they can initiate the process, provided that they pay for the shipment.

  • I can't see the returned money in my account. What should I do?

    It will be enough to send an explanatory e-mail to iade@saillakers.com.tr. The process will be investigated and you will be informed about the situation.

  • The return to my credit card is made in installments. What can I do?

    When you pay with your credit card in installments, the product price will be divided to the number of installments and charged back to your credit card each month. This procedure is determined by your bank, not saillakers.com.tr